Privacy Policy
1. General Information
Protecting your personal information is extremely important to us. We process your data exclusively in accordance with applicable data protection regulations, including the GDPR (where relevant) and local data protection frameworks in Rwanda. This Privacy Policy explains how we collect, process and protect personal data when you use our website or contact our team. 2. Responsible Party
The Governor’s Residence Kigali 46 KG 674 Street, Kimihurura Kigali, Rwanda 📧 reservations@thegovernorsresidence.com 📞 +250 799 369 215 (Reception) 📞 +250 799 369 216 🌐 www.thegovernorsresidence.com 3. Collection and Processing of Personal Data
We only collect and process your personal data where necessary and based on your consent, legitimate interest or another applicable legal basis. “Personal data” refers to any information that can identify you as an individual — such as your name, phone number, email address, IP address or other identifying details. Your data may be processed for the following purposes: Technical operation of the website (security, hosting, log files) Responding to inquiries submitted via contact form, email or phone Managing reservations and guest communication Improving website performance through analytics and statistical evaluation Marketing and remarketing (e.g. Google Analytics, Meta/Facebook Pixel) We process only the data required for these purposes and retain it only as long as necessary. 4. Contacting Us
If you contact us via the website, by email or by phone, the information you provide (such as name, email address, phone number, travel details) will be stored for the purpose of handling your inquiry and any follow‒up communication. Your data will not be shared with third parties without your explicit consent, unless legally required. 5. Cookies
Our website uses cookies — small text files stored on your device. Cookies help us provide a secure, user‒friendly and optimized browsing experience. We use: Essential cookies – required for website functionality Preference cookies – to remember settings Analytics cookies – to understand website usage Marketing cookies – for advertising/retargeting Some cookies remain on your device until you delete them. You can configure your browser to notify you before cookies are set and allow them only in individual cases. 6. Web Analytics (Google Analytics)
We use Google Analytics, a service of Google Ireland Limited, to analyse how visitors interact with our website. Google Analytics uses cookies to collect information such as: Usage patterns Pages visited Device/browser type Approximate location Your IP address is anonymized before being transmitted to Google (“IP anonymization”). The collected information is used to evaluate website performance and optimize our services. You can opt out of Google Analytics tracking by installing the browser add‒on: 👉 https://tools.google.com/dlpage/gaoptout More information about Google Analytics data protection: 👉 https://support.google.com/analytics/answer/6004245 7. Meta (Facebook) Pixel
Our website may use the Meta/Facebook Pixel to measure the effectiveness of advertising campaigns and to display relevant ads to users who have shown interest in our services. The pixel allows Meta to connect your visit to your Meta account if you are logged in. We do not receive any personal data about you — only anonymized, statistical information. You can adjust your Meta ad preferences or opt out here: 👉 https://www.facebook.com/settings?tab=ads 👉 https://www.youronlinechoices.com/de/praferenzmanagement/ 8. Your Rights
You have the following rights relating to your personal data: Access to your stored data Correction of inaccurate data Deletion of your data (unless retention is legally required) Restriction of processing Data portability Withdrawal of consent for future processing Objection to data processing based on legitimate interest If you believe your data protection rights have been violated, you may contact the competent supervisory authority. 9. Data Security
We use industry‒standard SSL encryption (Secure Socket Layer) throughout our website to ensure your data is transmitted securely. We also implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse or loss.
Protecting your personal information is extremely important to us. We process your data exclusively in accordance with applicable data protection regulations, including the GDPR (where relevant) and local data protection frameworks in Rwanda. This Privacy Policy explains how we collect, process and protect personal data when you use our website or contact our team. 2. Responsible Party
The Governor’s Residence Kigali 46 KG 674 Street, Kimihurura Kigali, Rwanda 📧 reservations@thegovernorsresidence.com 📞 +250 799 369 215 (Reception) 📞 +250 799 369 216 🌐 www.thegovernorsresidence.com 3. Collection and Processing of Personal Data
We only collect and process your personal data where necessary and based on your consent, legitimate interest or another applicable legal basis. “Personal data” refers to any information that can identify you as an individual — such as your name, phone number, email address, IP address or other identifying details. Your data may be processed for the following purposes: Technical operation of the website (security, hosting, log files) Responding to inquiries submitted via contact form, email or phone Managing reservations and guest communication Improving website performance through analytics and statistical evaluation Marketing and remarketing (e.g. Google Analytics, Meta/Facebook Pixel) We process only the data required for these purposes and retain it only as long as necessary. 4. Contacting Us
If you contact us via the website, by email or by phone, the information you provide (such as name, email address, phone number, travel details) will be stored for the purpose of handling your inquiry and any follow‒up communication. Your data will not be shared with third parties without your explicit consent, unless legally required. 5. Cookies
Our website uses cookies — small text files stored on your device. Cookies help us provide a secure, user‒friendly and optimized browsing experience. We use: Essential cookies – required for website functionality Preference cookies – to remember settings Analytics cookies – to understand website usage Marketing cookies – for advertising/retargeting Some cookies remain on your device until you delete them. You can configure your browser to notify you before cookies are set and allow them only in individual cases. 6. Web Analytics (Google Analytics)
We use Google Analytics, a service of Google Ireland Limited, to analyse how visitors interact with our website. Google Analytics uses cookies to collect information such as: Usage patterns Pages visited Device/browser type Approximate location Your IP address is anonymized before being transmitted to Google (“IP anonymization”). The collected information is used to evaluate website performance and optimize our services. You can opt out of Google Analytics tracking by installing the browser add‒on: 👉 https://tools.google.com/dlpage/gaoptout More information about Google Analytics data protection: 👉 https://support.google.com/analytics/answer/6004245 7. Meta (Facebook) Pixel
Our website may use the Meta/Facebook Pixel to measure the effectiveness of advertising campaigns and to display relevant ads to users who have shown interest in our services. The pixel allows Meta to connect your visit to your Meta account if you are logged in. We do not receive any personal data about you — only anonymized, statistical information. You can adjust your Meta ad preferences or opt out here: 👉 https://www.facebook.com/settings?tab=ads 👉 https://www.youronlinechoices.com/de/praferenzmanagement/ 8. Your Rights
You have the following rights relating to your personal data: Access to your stored data Correction of inaccurate data Deletion of your data (unless retention is legally required) Restriction of processing Data portability Withdrawal of consent for future processing Objection to data processing based on legitimate interest If you believe your data protection rights have been violated, you may contact the competent supervisory authority. 9. Data Security
We use industry‒standard SSL encryption (Secure Socket Layer) throughout our website to ensure your data is transmitted securely. We also implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse or loss.